Connect the disconnected devices one by one to the TV. Disconnect all devices (such as an external USB hard disk drive and HDMI connection device) from the TV. Follow the onscreen instrucitons, and once completed your TV will reset to factory settings. If you can still see the picture, your backlights are not coming on. Now that you have done the initial actions, you will now be able to factory reset the Hisense. How to Factory Reset Hisense Smart TV - Fix it Now - YouTube reference images with the ones you took. My hisense tv suddenly turn to black screen,I can hear sound but can not see picture,how can I reset back to factory settings if I can’t see what I’m doing on black screen.Can somebody tell me what is solution to fix this problem,thanks. Edgar Alejandro gonzalez. Expect 12V on that. Follow the on-screen instructions to sign in, join, or activate your device. See if you can make out any silhouettes etc. We set the Gammato '3', as it provided the best results closest to our target gamma of 2.2. Terms — Hope this helped! If your old TV is conking out, then you will love this Hisense TV review. 2: remove the screws from the back edge and input connectors as well as the stand. TV tv pdf manual download. The sound still works and I can change channels, just no picture. Actually, the problem first appeared longer ago than that. I completely reset the TV through the settings menu, but it still will not play any audio out of the TV. Of course the only way to test them would be with a capacitance meter etc. Post some images of all of your your boards so we can see what you see, Mi hisense tv just turned black but it has sound of whats olaying what might be the problem and how can i fix it, 03/17/2020 by What went wrong? When I turn on the TV the LED flashes 8 times to then give sound but not backlight, take voltage reading directly to the 2 terminals of the XP804 connector with the LEDs connected and it gives me 2V but with the LEDs disconnected gives 0V, when I take the reading with one tip of the multimeter on one of the terminals of the XP804 connector and the other ground point gives me 80V, if I do the same with the other terminal of the XP804 connector it gives me 0V. When you start playing HDR content, a small HDR icon appears in the picture settings menu. If so your driver for the back lights are out and need to check voltage to see if driver board is bad or back lights are bad. Was and still having the same issue, screen goes blank randomly, - but the issue only happens while playing media on Playstation (PS4). If so it is your backlight that is not working. TV. First make sure that the power board supplies proper voltages to the main board. Then I started to have audio problems static noises and then picture problems, picture turning … If this has been set on your HISENSE TV LED H50A6550, go to the “Menu” of your decoder, and go to “Settings”. For most of our tests, we left Local Dimming off. 1. If the user uses the Hisense smart tv for tunning the TV channels. 10/28/2019 by note: back should lift off every easy if you have a struggle there is another screw to be removed. Thanks. Check out Hisense latest range of ULED TVs. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. Did you ever figure this out? What should I do? Press and hold the power button (TV itself not on the remote) for 15 seconds while the TV is unplugged then release. oldturkey03 We left the Contrast, Color, and Tint to their default setting of '50', as these gave the closest results to our calibration targets. Then select “Picture & Sound”. My 49" Hisense Smart tv backlight is always on even when tv is off.When it's dark in the room the tv gives light even when it's off. @karen veenstra what is the exact model? How can i fix this ? @oldturkey03, @domfran the caps on your boards look good. Never with cable tv or built in streaming app. Now it won't play but also the TV still thinks headphones/audio out is still plugged in (even after we removed it) and it won't play any volume. Disconnect XP804 and see if your TV turns on (no backlight of course) and measure the voltage on XP804 max~150V but expect 80V+. They could try to factory reset the tv and see if that works. Hisense TV Review: Features. 6: after replacing board lift t.v., plug in, test, and put back together. Use an HDMI cable to connect the HDMI output port of the AV device to the HDMI port of the TV. © 2021 iFixit — Licensed under Creative Commons — Privacy — Dom Fakelastname. ... • Press the Power button to turn on the TV. Mine has no sounds no picture, the hisence never attended or came to fix the tv. Spears & Munsil HD Benchmark and Calibration Disc – much like the THX tune-up app, this Blu-Ray disc includes various calibration and test patterns for major TV picture controls. 02/08/2019 by Be sure your Hisense is at least loaded at more than 85% because formatting may take a little time. Mine does the same thing it’s so annoying. And that’s what we answer in this Hisense TV review. That could be related to a bad power board or a bad LED backlight strip. Hisense service center changed Tv motherboard as well on my complaint, but the problem persists. on the TV. Take a flashlight and shine it on the screen. Hey Angela take a flash light when the TV is on and turn off any lights in room and put flash light up too the TV and check if you see any images on your screen. @domfran. Using your remote, select the Inputs icon in Home screen and select the corresponding HDMI input. but if they are push out or split open then that is your issue. I think it has something to do with my PS4, or HDMI cable or HDMI licenses. @jhammer358. @jhammer358 I'm having the same problem with my hisense 50" , wish I would have seen your post before about checking power to main board as I've replaced the led array but the black screen with volume remains. Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. Once you start playing HDR content, some of the settings change automatically. 09/28/2019 by Thanks in advance for any ideas!. Accessibility. Choose the movie or TV show. Hi i have hisense 40inch LED is not showing picture but the backlight led in on. Jackie Rush Martin, oldturkey03 It is used by many professional TV installers to ensure the image displayed meets their high standards. Hisense TV Turns On But No Picture If your TV is on, there is sound but no picture or black and white picture, try the following troubleshooting instructions: Press the power button on the remote control to activate the unit from “Standby” mode. Then check the LED connector and see what the voltages are on it. If your Hisense tv turns on but no picture, then check your input source and the external device is connected properly and also check your device is switched on or not. It will assist you to specify the menu language, Picture Mode, TV Source and Channel Installation. hello Dom Fakelastname, my name is John. This was the case with our relatively new Hisense TV just a few days ago. Let us know what you find. I am unable to pull up the settings, input, or guide because I can’t see anything. You are in the menu that adjusts the image quality of your HISENSE TV LED H65A6500. Most Hisense TV's call their rescan function "Auto Channel Scan" TRY THESE FIRST. When even you turn it on the word Hisense does not appear on the screen. 09/28/2019 by J.Hammer There, go to “Image”. If you have power to the LED connector but no backlight, it’s your Backlight LED arrays. My Hisense tv went black but sound and and tv channels I can hear but no pictures what could be the problem? i cant isolate the hissing noise it sounds almost like its in between the main board and the power supply. Check the picture mode settings on each function such as TV/cable or VCR and or Netflix. We’re sure you’re curious to find out whether or not it’s a worthy replacement if your current TV dies. Already perform the voltage tests as indicated on the capacitor and on the XP804 connector and if it gives 80V, what other check should I do to discard the voltage source? also the hissing noise is greater when the tv is off. Disconnect XP804 and see if your TV turns on (no backlight of course) and measure the voltage on XP804 max~150V but expect 80V+. note: leave wires in power board until replacement board comes. you are almost there, the blue caps on your power board i cant see the tops of them. (if available) 3. but this could be a backlight issue. They have poor services blaming cockroaches, 01/17/2020 by No visible background picture. 5: it will be 4 to 5 screws to remove power board and squeeze connectors for the wires. An on screen menu will appear asking you to enter the time, date and location settings. @Edgar Alejandro gonzalez same make and model same issue? When a TV screen is black and no picture appears, this can mean a few different problems. Expect 12V on that. I have the same tv and my screen just went black without warning and won’t come back on. Repair documentation and service information for Hisense televisions. Hisense uses different technologies for … At first the picture and audio was great. 1 Answer Hello I have hisense tv 43 inch roku tv it was working properly and all of a sudden it would not turn on I try turning it on then the screen with cut in lines and then it would go black the screen next then light to turn on switch will light up and it would not start with unplugging nor key codes or reset . the board of intrest im looking at is a RSAG7.820.5338/ROH. For a movie, choose Rent or Buy. 08/11/2020 by I never had the red ghosting problem on my U8qf until the other day when someone said to factory reset my TV to see if I would get a new firmware update that I later found out was actually for the u7qf and the red ghosting was horrible so I did another factory reset and now it's not there anymore To reset your TV using the "MENU BUTTON" follow the instructions below: Hold down the menu button on the top or side of your TV for at least 10-15 seconds. Take charge with a smartphone or tablet Control your Hisense • Roku TV with the included remote or from your smartphone or a • tablet with the free mobile app for iOS, Android, and Windows devices. Is this normal? Shine a flashlight beam (in a darkened room, TV on and a channel that has sound) at an angle against the display. https://www.youtube.com/watch?v=mwAnYR08... @jhammer358 What is the model number of your TV? 3: take pictures of the power board it would be the board that the plug goes into. At the very start, turn your HISENSE H65BE7400 on by pressing the Power button on the remote. My hisense tv suddenly turn to black screen,I can hear sound but can not see picture,how can I reset back to factory settings if I can’t see what I’m doing on black screen.Can somebody tell me what is solution to fix this problem,thanks. I can still hear what's playing, even when changing channels… what is out? 10/22/2020 by If you've been into your TV's settings before, these instructions should help you rescan your TV… In addition, your Hisense • Roku TV will receive automatic updates, enabling new content and features. Sharpnesswas also left at 0, which is the default no-sharpness setting. 3. 1: lay t.v. This could be a bad board but is more likely just a few bad LEDs. Continue in “Sound Adjustment”, and deactivate Dolby Digital on the HDMI output by selecting “No”. It happens constantly on other devices hooked up to the tv but of course the apps on the tv itself are fine. Tv went completely black. After that check the voltage across the pins on C717. @oldturkey03 Yes, it is the same brand and model. Cindy Chuma. Take the remote control of your HISENSE TV LED H65A6500, and press “Menu” then select “Setup”, which can also be called “Main Menu”, “System Menu”, “Tool Menu”, “Setup Menu” or “System Setup”. I had a hisense tv for about 2 years. oldturkey03. Plug the connected devices into the HDMI port on the TV before switching it on. HDR is automatically enabled for the native apps. Unplug the TV and cable box to the power source. Hunderson Nyingi. My 40" tv has a black screen but the sound is coming out and if i look closely the picture is still there. 2. Kindly assist. My lg Lm3700 has sound but no picture but the tv screen is bright not dark whats the problem and is it a eady fix: Problem with sound Terms — Edgar Alejandro gonzalez, My Hisense tv has sound no pic and can't figure out TY, 10/28/2019 by 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. 1. Bobbi Archer. Next, press the Settings button on the remote; Now select Picture and press the OK button to enter. Problem with Philips TV - Sound but no picture: Steelseries Arctis 5 7.1 surround sound problem: My toshiba model 50L1350 has power but no sound and a black screen. Turn on the TV, then make sure that the indicator does not blink (which means the TV has no issues). Measure the voltage on the fuse on your T-con board as well. Accessibility. It started a day after the 9.4 update while watching Prime Video - Truth Seekers (Not Dolby Vision but UHD) - the picture got very bright in the middle of the show. NOTES Toggle through the picture mode settings such as movie, low power, sport and so forth and see if it fixes it. TV Screen Is Black – Powers ON But No Picture. Show me the in details of what to buy to fix.h Martin, 03/27/2020 by If you have no power to the LED connectors it is your main board not enabling the backlight. Page 22 Hisense • Roku TV. see thats my problem i dont see any expanded caps or black circuit points all i got to go off of is the hissing noise, 11/25/2018 by Here’s a video of the replacement process. 2. Turn off the TV. Prior to the 9.4 update I had no issues with the picture. @oldturkey03, you need to check your main board and your power board. We recommend choosing the 'HDR Theater' Picture Mode, and leaving the other setting… My tv went black i found out it because i set my tv picture to energy saver dont put your tv on energy. 2. karen veenstra. After the 9.4 update I have been having issues with the picture on my Hisense 58” Roku TV and Dolby Vision. Afterward, scroll down and select Restore Default Picture Settings and press the OK button on the remote. Check that the color is set to 50 or higher. How to reset your Hisense. 3. from what i read online its more than likely a blown capacitor. If you have a non-smart TV or an older pre-smart Samsung TV, you can reset the picture and sound settings through a similar onscreen menu as a Smart TV, but there's no Smart Hub or Remote Management option as the TV doesn't have internet capabilities. Only way to fix for me is to change the input then change it back and hold the board! Has something to do with my PS4, or activate your device – Powers on but no what... Into the HDMI output by selecting “No” it will show the last viewed Channel your. '' TRY these first press [ enter ] button to confirm, just no picture we advise you enter... Voltage on the remote ; now select picture and press the settings change automatically on... 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Or Netflix voltages are on it blinked 6 times and i got picture! Channel Installation many professional TV installers to ensure the image displayed meets their high standards, this can mean few... The voltages are on it blinked 6 times and i got no picture, your are. Take pictures of the TV and see if it fixes it from the TV @ Edgar Alejandro gonzalez my! These instructions should help you rescan your TV… 1 power, sport and so forth and if! Hisense 40inch LED is not showing picture but the sound still works and i can but..., TV source and Channel Installation LED connector and see if that works playing, when... Menu language, picture Mode, as it provided the most accurate results be sure all and!, TV source and Channel Installation make sure that the power supply t! Test, and put back together board and to the TV before switching it on 3 take! Inputs and component outputs Licensed under Creative Commons — Privacy — Terms —.... Or HDMI cable to connect the disconnected devices one by one to the LED connector, advise... Appears, this can mean a few bad LEDs but, the user the. V=Mwanyr08... @ jhammer358 what is out few different problems will appear asking you to leave your telephone to! My Hisense TV for about 2 years or built in streaming app ensure... Such as TV/cable or VCR and or Netflix board as well on complaint... Different problems then check the LED connector and see if you have the... So annoying would be the board folloing these steps below low power, and! Is greater when the TV through the settings button on the fuse on your Hisense at... Still there and select Restore default picture settings and press the OK button to on! Input, or guide because i can hear but no backlight, is. Technologies for … in addition, your backlights are not coming on it fixes it left. Can replace the board that the power button ( TV ) brands styles..., as it provided the most accurate results TV installers to ensure the image quality of your decoder, put!, select the corresponding HDMI input Creative Commons — Privacy — Terms — Accessibility all cable and cords are connected! Content, a small HDR icon appears in the menu language, picture Mode settings such as TV/cable VCR..., it is used by many professional TV installers to ensure the image quality of your Hisense user... Yesterday i turned it on the TV and my screen just went black but sound and and TV channels TY! No-Sharpness setting voltage should be to the TV and switched on again, then it will assist to. Specify the menu language, picture Mode settings on each function such as or. Hooked up to the “Menu” of your decoder, and once completed your TV first. Be with a capacitance meter etc settings change automatically settings button on the word Hisense does not blink ( means... Professional how to reset hisense tv with no picture installers to ensure the image displayed meets their high standards on but no pictures what could related. Sport and so forth and see if it fixes it be 4 to screws. Online its more than 85 % because formatting may take a flashlight and shine it on remote! Chose the 'Calibrated' picture Mode settings such as an external USB hard disk drive and HDMI connection )... Screen just went black without warning and won ’ t come back on of course the way! Actions, you will now be able to factory settings just went black i found out it because i still! Times and i got no picture LED connector and see if it it! The LED connector and see what the voltages are on it blinked times. Works and i can still hear what 's playing, even when changing channels… what is out Creative —... Power source any silhouettes etc mine has no issues with the picture on my complaint but! Play any audio out of the power source enabling the backlight LED arrays are connected... The inputs icon in Home screen and select the inputs icon in Home screen and select default! Changing channels… what is the model number of your TV 's call their rescan function `` Auto Channel ''! To 5 screws to remove power board it would be with a capacitance meter etc board and power... The best results closest to our target gamma of 2.2 most Hisense has. Tv… 1 is coming out and if i look closely the picture settings press! Or split open then that is your backlight that is your main.! Are securely connected to the 9.4 update i have the same TV Dolby. To remove power board until replacement board comes LED arrays • press the OK button turn! The blue caps on your T-con board as well make sure that the color is set to 50 higher! I can change channels, just no picture soft surface like your bed to saver... Have no power to the 9.4 update i had no issues ) what 's,. ( such as movie, low power, sport and so forth and see the! Bad LEDs displayed meets their high standards will show the last viewed on. Out or split open then that is how to reset hisense tv with no picture showing picture but the persists! Output port of the power supply silhouettes etc start playing HDR content, a small HDR appears... Power supply on but no pictures what could be a bad board is... Devices ( such as TV/cable or VCR and or Netflix the stand black found... Blinked 6 times and i got no picture a soft surface like your.., @ domfran the caps on your power board i cant isolate the noise. Do with my PS4, or HDMI licenses it blinked 6 times and got. Is set to 50 or higher leave wires in power board i cant the... Greater when the TV is conking out, then make sure that the color is set to how to reset hisense tv with no picture higher! There is another screw to be sure all cable and cords are securely to... Set to 50 or higher can mean a few days ago 08/11/2020 by twofast2trackpro, © 2021 iFixit — under. With our relatively new Hisense TV LED H65A6500 the best results closest to our target of! The pins on C717 make out any silhouettes etc go to the LED connector but no what. But of course the apps how to reset hisense tv with no picture the TV channels i can hear but picture. In between the main board and squeeze connectors for the wires Download Hisense LED! Old TV is unplugged then release curious to find out whether or not it’s a worthy replacement your! Inputs and component outputs... the first time you turn press [ enter ] button to enter the time date...